Terms & Conditions

1. Acceptance of Terms

By using the xeoVision application (“the Service”), you agree to these Terms & Conditions. If you do not agree, please do not use the Service.

2. Description of Service

xeoVision is an application provided by Creoox AG that enables users to view and interact with 3D/BIM models in various formats online. The Service is powered by the xeokit SDK on the frontend, delivering high-performance 3D rendering, visualization, and navigation, and by the xeokit Data Engine on the backend, enabling model processing, conversion, and secure handling of uploaded models. The xeokit Data Engine may include different processing pipelines, including xeoRVT for Autodesk® Revit® RVT and RFA files where applicable. xeoVision is hosted on secure servers within the EU and is available to users without requiring login or registration. Some functionalities of the Service may require users to create an account and log in. Authentication is handled through Zitadel.

3. Use of xeoRVT for Revit® Files

xeoVision may allow users to upload and process Autodesk® Revit® files, including RVT and RFA files, through xeoRVT, the xeokit Data Engine pipeline for Revit® files.

Use of xeoRVT is subject to the additional terms of the xeoRVT General License Agreement (the “xeoRVT GLA”). By uploading, processing, or otherwise using Revit® files through xeoVision, you agree to comply with the xeoRVT GLA, including any restrictions relating to reverse engineering, extraction, standalone use, modification of embedded components, circumvention of licensing or security mechanisms, unauthorized access, unlawful use, and export control or sanctions compliance.

In case of a conflict between these Terms & Conditions and the xeoRVT GLA in relation to the use of xeoRVT, the xeoRVT GLA shall prevail for that specific use.

Autodesk® and Revit® are registered trademarks of Autodesk, Inc. Creoox AG, xeokit, xeoVision, and xeoRVT are not affiliated with, sponsored by, or endorsed by Autodesk, Inc.

4. Feedback Reporting

If you choose to share models or provide feedback through our Sentry feedback widget, you may optionally provide your business email address for follow-up communication. The use of this email is strictly limited to correspondence related to your feedback and in accordance with our Privacy Policy.

5. User Responsibility

You agree to use xeoVision in a manner consistent with all applicable laws and regulations.

You are solely responsible for the content you upload, share, or display through xeoVision, and any consequences arising from its use.

You are responsible for ensuring that the 3D/BIM models you upload do not infringe upon any third-party intellectual property rights, including copyrights, trademarks, or patents, and that you have the necessary rights or permissions to upload and share the content through xeoVision.

6. Data Security and Purposeful Retention

We prioritize the security of your data at every stage. Uploaded models and data are processed in a secure environment with stringent access controls and encryption to safeguard against unauthorized access. Models uploaded to xeoVision will be temporarily stored for a specified duration so that they can be accessed later by the user or shared with other users. After this period user access or sharing will not be possible.

To enhance xeoVision and improve our technology, we may retain anonymized versions of uploaded models. These anonymized data sets are used solely for research and development purposes and are not linked to any identifiable user information. This approach ensures your data contributes to the evolution of our product without compromising your privacy or security.

How We Protect Your Data?

Secure Processing: All data is processed on secure servers within the EU, with encryption and industry-standard security practices.

Limited Access: Access to any retained data is restricted to authorized personnel and used exclusively for technical development.

Anonymization: Data retained for development is anonymous and does not contain any personal information that could be used to identify the person.

Our backend infrastructure is hosted with Exoscale, a cloud provider with data centers located within the European Union. Exoscale adheres to stringent security standards, ensuring that all data processed by xeoVision is managed in compliance with GDPR and other applicable data protection regulations. Exoscale is member of Gaia-X (European Association for Data and Cloud AISBL), OCRE (Open Clouds for Research Environments), The Linux Foundation and Cloud Native Computing Foundation. This partnership allows us to maintain secure and reliable hosting for your data, with encryption and access controls in place to protect your information.

7. DDoS Protection and Captcha Verification

To maintain the security and stability of xeoVision, we use Cloudflare’s Captcha service to protect against DDoS attacks. This service may prompt users to confirm they are human if certain activities occur too quickly after page load. The data processed by Cloudflare is used solely for security purposes.

8. Prohibited Use

You agree not to use xeoVision in any way that:

Violates Laws or Rights: Engages in any unlawful activities or violates the rights of others.

Circumvents Security: Attempts to bypass security measures, including Cloudflare Captcha or any authentication mechanisms.

Misuses Protected Software Components: Attempts to reverse engineer, decompile, disassemble, extract, separate, modify, access, expose, or use on a standalone basis any part of xeoVision, xeokit Data Engine, xeoRVT, embedded components, protected interfaces, licensing mechanisms, or security mechanisms.

Distributes Harmful Content: Uploads or shares malicious software, viruses, or harmful code.

Engages in Unauthorized Data Collection: Uses scraping, bots, or data mining techniques to extract data from xeoVision.

Impersonates or Misrepresents: Misrepresents your identity or falsely affiliates yourself with any entity.

Exceeds Intended Use: Engages in activities that disrupt or overload the Service.

9. Intellectual Property

All intellectual property rights related to the xeoVision application, including software, design, logos, and content, belong to Creoox AG or its licensors. You may not copy, modify, reverse engineer, resell, sublicense or create derivative works of any part of the Service without explicit permission from Creoox AG.

All intellectual property rights in and to the data you upload to xeoVision remain with you, the user. By using the Service, i.e. by uploading 3D/BIM models, or other content to xeoVision, you grant Creoox AG a non-exclusive, royalty-free license to process, convert, store, and use such content solely for the purposes of providing the Service, generating outputs requested by you, improving platform functionality, and developing our technology. This license does not transfer ownership of the uploaded data to Creoox AG.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Creoox AG and its affiliates, employees, agents, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Service;
• Any conduct or content of any third party on the Service;
• Any content obtained from the Service; and
• Unauthorized access, use, or alteration of your transmissions or content.

Disclaimer of Warranties. The Service is provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Creoox AG does not guarantee that the Service will be uninterrupted or error-free.

11. Changes to Terms

We may modify these Terms & Conditions at any time. Changes will be posted on this page with the new effective date. Your continued use of the Service constitutes acceptance of the modified Terms.

12. Governing Law

These Terms & Conditions are governed by the laws of Poland. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Poland.

13. Contact Information

For any questions or concerns about these Terms & Conditions, please contact us at:

Creoox AG, Landstrasse 40, 9495 Triesen, Liechtenstein Email: contact@creoox.com

14. User Accounts and Authentication

To access certain features of xeoVision, users must register and log in via Zitadel. You agree to provide accurate information and maintain the confidentiality of your login credentials. You are responsible for all activities under your account. Unauthorized use or breach of account security must be reported immediately.

By using the authentication system provided by Zitadel, you also agree to Zitadel’s privacy terms, which can be found at: https://docs.zitadel.com/legal/privacy-policy.

Third-Party Login Services:

In addition to traditional login, xeoVision supports Single Sign-On (SSO) via third-party identity providers such as Google, Microsoft, and GitHub. When you authenticate using one of these services, the provider may share limited information (such as your name and email address) with us via Zitadel. By choosing to log in through an SSO provider, you consent to the data transfer necessary to access the Service. Your use of such third-party authentication is also subject to the terms and privacy policies of the respective provider.

15. Microsoft OneDrive File Import

xeoVision includes functionality to import files from Microsoft OneDrive. This functionality is optional and requires authentication with Microsoft. You are solely responsible for the selection of the file to be shared. By using this feature, you consent to Microsoft sharing the selected file with xeoVision for the purpose of using the Service.

16. Payment Terms and Subscriptions

Access to premium features of xeoVision may require a paid subscription. All payments are processed securely through Stripe. By purchasing a subscription, you authorize Stripe to charge your selected payment method and agree to Stripe’s Terms of Service and Privacy Policy.

Subscription prices are listed in EUR and may include applicable taxes.

Subscription Plans and Pricing

xeoVision offers various subscription tiers with different features and pricing. Full details of these plans are available on our website. We reserve the right to modify available plans, features, and pricing at any time. Any changes will take effect at the start of the next billing period and will be communicated in advance.

Refund Policy

We primarily serve B2B customers and do not offer refunds as a standard policy. However, exceptions may be granted at our sole discretion. If you are a consumer under EU law, you may have the right to withdraw from your subscription within 14 days of purchase.

By accessing premium features immediately after subscribing, you expressly agree to waive your right of withdrawal in accordance with Article 16 of the EU Consumer Rights Directive.

Cancellation and Renewal

Subscriptions renew automatically unless cancelled prior to the renewal date. You can manage, upgrade or cancel your subscription anytime through your xeoVision account settings. Following cancellation, access will remain available until the end of the current billing period.

Limitation of Liability for Paid Subscriptions

To the maximum extent permitted by applicable law, Creoox AG’s total liability arising from or related to paid subscriptions shall not exceed the total amount paid by you for the subscription in the twelve (12) months preceding the claim.